Why hasn’t my deposit been credited to my account?

Deposits may take some time to process, depending on the cryptocurrency and the blockchain network’s activity. Factors like network congestion, or pending confirmations could cause delays.

If your deposit hasn’t appeared after the expected time frame, please double-check your transaction details to make sure all details were entered correctly and please contact our support team at support@alphabets.io with a copy of your proof of payment, who will gladly look into this for you.

Do not forget, you can track the status of your deposit using a blockchain explorer.

After making your deposit, enter the TXID into the designated blockchain explorer to check the status of your transaction.

If it’s marked as “pending” or “unconfirmed,” it means the blockchain is still processing it.