How do I deactivate my 2FA if I have lost access?
If you’ve lost access to your 2FA method (for example, if you’ve lost your phone or the authentication app), don’t worry—we can help you deactivate it. Here’s what you can do:
- Contact Support: Reach out to our support team at support@alphabets.io as soon as possible. Let us know that you’ve lost access to your 2FA and need assistance.
- Verify Your Identity: To keep your account secure, we’ll ask you to provide some information to confirm your identity. This could include verifying your personal details or submitting documents like proof of identity.
- We’ll Help You Disable 2FA: Once we verify your details, we’ll assist you in deactivating 2FA so you can regain access to your account. We’ll also guide you through setting up a new 2FA method for added security.
Remember, we’re here to help every step of the way—just reach out, and we’ll get things sorted for you!
