My KYC documents were rejected. What do I do next?

If your KYC documents were rejected, don’t worry—we can help you out!

First, take a look at the rejection message and/or email you received to see if there was an issue like:

• Blurry images or cropped photos.
• Information that doesn’t match up between your documents and your account.
• Expired or outdated documents.

To fix this, just re-submit clear and up-to-date documents, and make sure the details are exactly the same as what’s on your account.

If you’re not sure what went wrong, just reach out to us at support@alphabets.io, and we’ll help you sort it out!